- Answer high volume of incoming calls from clients regarding appointments, services, and pet care.
- Respond to over 100 emails daily, focusing on medical record exchanges.
- Triage and route calls to virtual nurses or clinic staff.
- Perform administrative tasks including clinic appointment scheduling and rescheduling.
- Document client interactions using Zendesk and Vetspire platforms.
- Communicate with remote and clinic-based teams via Slack and Google Workspace.