Senior Associate, Service Delivery
New
B
bswiftBenefits Administration
Remote- US, 8 AM-5 PM Central TimeFull-TimeSenior
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years of experience in benefits administration, 3+ years in a client services role, 2+ years of project management experience
- Required Skills
- Project ManagementMicrosoft ExcelQuality AssuranceTechnical support
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
- 3+ years of experience in benefits administration with hands-on support of platforms and processes.
- 3+ years of experience in a client services role.
- 2+ years of project management experience.
- Solid technical background with the ability to navigate complex systems.
- Hands-on experience with benefits administration systems.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Strong analytical skills with the ability to synthesize data into actionable insights.
- Ability to operate effectively and make decisions in a fast-paced environment.
Responsibilities
- Resolve client issues by responding to inquiries and leveraging research and internal systems to identify solutions.
- Triage client tickets and inquiries (email and voicemail) within 24 hours while maintaining ownership through resolution.
- Support and provide technical guidance during the implementation of new client benefits websites.
- Maintain and update client sites, including benefit class matrices, requirements documentation, rates, permissions, and field options.
- Perform quality assurance testing on client sites and track issue resolution.
- Manage workflows related to the setup and ongoing maintenance of carrier and payroll feeds.
- Prepare and deliver technical and product presentations, demonstrations, and trainings for clients.
- Identify and drive continuous process improvements and operational efficiencies.
- Coach and mentor team members and assist with sales and marketing activities as needed.
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