Client Success Manager (Health Payers)
New
B
BlueberryDigital Health, Pediatrics
Remote, USAFull-TimeMiddle
SalaryBase salary between $100,000 - $140,000 depending on location and experience + a performance bonus tied to the success metrics outlined above. The role will also include equity.
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementAccount Management
Requirements
- 7+ years of experience in client success, account management, or strategic consulting.
- Demonstrated track record of account retention, activation, and expansion within enterprise or health-plan relationships.
- Experience selling or carrying a revenue target alongside a sales team, with the ability to lead commercial conversations.
- Experience operating in early-stage or high-growth environments.
- Ability to manage both strategic and tactical workstreams concurrently.
- Healthcare industry experience, specifically with payers, Medicaid managed-care, or value-based member engagement models is a strong plus.
- Ability to speak credibly to clinical outcomes and per-member economics.
- Strong project management skills with the ability to hold cross-functional teams accountable.
Responsibilities
- Serve as the single point of contact and trusted advisor for an assigned portfolio of health plans and employers.
- Drive member activation, engagement, and retention to meet contractual objectives.
- Identify and execute commercial growth opportunities, including expansion into new populations and states.
- Operationalize consistent client experience processes, such as QBRs, satisfaction surveys, and improvement plans.
- Manage account scope and serve as the operational project manager, overseeing implementation and identifying friction points.
- Collaborate with internal implementation, product, and support teams to resolve issues and achieve shared outcomes.
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