Account Manager - Client Success
New
J
JobgetherHealthcare
Based in the United StatesFull-TimeMiddle
SalaryBase salary of $80,000–$85,000 per year.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementMicrosoft ExcelCustomer SuccessPowerPointAccount Management
Requirements
- 5+ years of experience in benefits consulting, pharmacy benefit management, healthcare, or a related client-facing industry.
- Strong background in account management, customer success, or client relationship management with proven success in retaining and growing customer accounts.
- Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical, critical thinking, and problem-solving capabilities with a proactive, solution-oriented mindset.
- Outstanding verbal and written communication skills, including experience presenting business reviews and performance insights to stakeholders.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Teams, and Word.
- Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related discipline is preferred.
- Ability to travel as needed to support customer relationships and business objectives.
Responsibilities
- Serve as the primary point of contact for a portfolio of client accounts, building long-term relationships and ensuring exceptional customer satisfaction.
- Manage day-to-day client operations, coordinating program activities and ensuring seamless service delivery across internal teams.
- Prepare and deliver quarterly and annual business reviews, presenting program performance, utilization trends, financial metrics, and strategic recommendations.
- Monitor client satisfaction, proactively resolve issues, and collaborate with cross-functional stakeholders to address technical or operational challenges.
- Identify opportunities to expand customer value through proactive recommendations, account growth initiatives, and ongoing education.
- Advocate for customer needs by gathering feedback and partnering with internal teams to enhance products, services, and overall client experience.
- Track key performance indicators, manage multiple projects simultaneously, and support broader Customer Success initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
