Sr. Global Clinical Operations Manager
New
C
CarrotHealthcare Fertility
United States (Remote)Full-TimeSenior
Salary95,000 - 105,000 USD per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship management
Requirements
- Bachelor’s degree or equivalent practical experience.
- 2–4 years of experience in partnerships, account management, or a related role with relationship management and negotiation exposure.
- Demonstrated understanding of fertility clinic practices, patient journeys, and office operations.
- Strong knowledge of medical billing and coding, particularly within fertility care.
- Experience participating in contract and rate negotiations, including the ability to manage difficult conversations and escalate appropriately.
- Strong written and verbal communication skills, including presenting information clearly and managing stakeholder expectations.
- Experience using CRM or tracking tools such as Salesforce or Airtable to manage partnerships and clinic data.
- Ability to work effectively in a remote environment while leveraging in-person opportunities such as conferences and off-sites.
Responsibilities
- Manage a defined portion of Carrot’s provider network, building and maintaining strong relationships across assigned clinics, networks, and geographies.
- Participate in provider contract negotiations and rate discussions, independently handling portions of negotiations and escalating when appropriate.
- Support provider escalations and complex issue resolution to drive timely, thoughtful outcomes.
- Proactively identify and escalate partnership-related risks, dependencies, and issues that could impact member experience, revenue, or strategic priorities.
- Define, track, and analyze partnership and network KPIs, including contract progression, coverage expansion, provider utilization, outcomes requests, and partner performance.
- Synthesize data, partner feedback, and market trends into clear recommendations and internal readouts that support leadership decision-making.
- Identify opportunities to improve clinic workflows, partnership processes, and the end-to-end member experience.
- Partner cross-functionally to improve workflows, templates, tooling, and execution processes that support scalable partnership management and contracting.
- Own the accuracy and integrity of partnership data, documentation, and deal status across core systems and internal knowledge bases.
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