Strategic Account Manager
New
L
LightcastPublic Sector
Remote (Work From Home) USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementCRM
Requirements
- 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role required.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred.
- Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities.
- Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills.
- Excellent written and verbal communication, presentation, negotiation, and interpersonal skills.
- Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes.
- Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment.
- Proficiency with spreadsheet, presentation, CRM, and data analysis tools.
- Continuous learner with a collaborative, customer-focused mindset and a passion for creating mutually beneficial outcomes.
- Demonstrated initiative, accountability, and persistence with the ability to independently drive customer outcomes in a fast-paced, results-driven environment.
Responsibilities
- Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive, consistent engagement and regular business reviews, solution discussions, and strategic planning.
- Partner with customers to understand business goals, identify challenges, and deliver solutions that drive long-term success.
- Manage renewals through completion, including pricing discussions, contract negotiations, contracting activities, and identifying cross-sell and upsell opportunities.
- Establish customer success goals, coordinate successful onboarding, monitor account health, and accelerate customer time-to-value.
- Drive ongoing product adoption and customer engagement to support retention and long-term growth.
- Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs and deliver an exceptional customer experience.
- Provide strategic insights, presentations, and recommendations that strengthen customer relationships and business outcomes.
- Maintain accurate account documentation while managing multiple priorities in a fast-paced, results-driven environment.
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