Senior Technical Account Manager
New
H
HealthSherpaHealth Insurance
Remote (All US)Full-TimeSenior
Salary$104,000-$156,000 (including bonus)
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementSaaSAccount Management
Requirements
- 4+ years of experience in account management, sales, or a comparable role.
- Proven experience in technical implementation, materials creation, and developing training suites.
- Demonstrated ability to manage a high-volume workload.
- Experience strategizing and executing large-scale goals and projects.
- Strong project management skills with a focus on tactical execution.
- Ability to work directly with clients to resolve complex data and operational issues.
- Ability to partner with leadership and cross-functional teams including product and engineering.
- Bonus: Experience in a startup environment.
- Bonus: Experience with SaaS solutions or technical products.
- Bonus: Experience within the ACA or health insurance industry.
- Bonus: Experience collaborating with partners at VP and director levels.
Responsibilities
- Serve as the primary technical and strategic point of contact for enterprise insurance carrier clients.
- Resolve complex operational, data, and integration issues by working directly with client teams.
- Build and maintain trusted client relationships to manage escalations, issues, and grievances.
- Project manage technical implementations and monitor post-launch system performance.
- Partner with sales and leadership to develop go-to-market and expansion strategies.
- Ensure accountability for contractual commitments by managing Statements of Work (SOWs) and Master Service Agreements (MSAs).
- Advocate for carrier clients internally by summarizing feedback, surfacing issues, and identifying product enhancement opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
