Staff Technical Account Manager II
New
T
TranscendSaaS, Data Governance
USA, Must be able to keep things moving across time zones.Full-TimeStaff
Salary180,000 - 195,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- JavascriptRESTful APIsSaaSNetworking
Requirements
- 8+ years of experience in a highly technical, customer-facing, post-sales role at a SaaS company.
- Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience.
- Strategic account ownership experience, preferably with Fortune 500 customers.
- Ability to travel up to 25%.
- Command of HTML/CSS and client-side JavaScript.
- Fluency in backend development (e.g., server-side JavaScript, TypeScript, data stores, queuing systems, CRON, authentication).
- Understanding of networking fundamentals and connectivity troubleshooting.
- Familiarity with cloud infrastructure (AWS, GCP, Azure, Terraform).
- Technical fluency with API design, integration, and debugging.
- Exceptional ability to translate technical investigations into executive-level communications.
Responsibilities
- Own the ongoing technical health of strategic accounts, serving as a senior partner to customer leadership.
- Conduct weekly technical check-ins, quarterly business reviews, and semi-annual roadmap alignment sessions.
- Lead proactive architecture and health reviews to surface risks before they impact production.
- Drive high-visibility, multi-team escalations to resolution.
- Identify cross-account technical patterns and advocate for product improvements.
- Utilize observability tools to investigate integration health and performance metrics.
- Engineer technical adoption roadmaps to drive usage depth and implementation maturity.
- Mentor peer team members on complex investigations and technical storytelling.
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