Technical Account Manager
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QGendaHealthcare Software
Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years of experience
- Required Skills
- Data AnalysisCustomer SuccessSaaSTechnical support
Requirements
- Bachelor’s degree required.
- 2–3 years of experience in customer relationship management, technical account management, or similar SaaS role.
- Strong technical aptitude with the ability to translate complex product concepts into practical customer value.
- Effective communication skills for both technical and non-technical audiences.
- Proven ability to drive adoption and optimization initiatives that improve customer ROI.
- Experience partnering cross-functionally with Support, Product, and Implementation teams.
- Strong organizational and analytical skills to interpret data trends.
- Ability to manage multiple initiatives and balance tactical and strategic work.
- Collaborative mindset focused on continuous improvement.
- Ability to travel for customer meetings, conferences, and events.
- Engineering, Computer Science, or other technical degree is a plus.
- SaaS or software configuration and service experience is a plus.
- Success COACHING CCSM Level 1 and Level 2 certifications are a plus.
- Experience with healthcare technology or IT ecosystems is a plus.
Responsibilities
- Partner with Customer Success Managers to drive adoption, optimization, and value realization for assigned customers.
- Lead or support technical success planning by aligning QGenda capabilities with customer goals, workflows, and KPIs.
- Maintain a deep understanding of product areas or customer configurations to provide expert optimization guidance.
- Collaborate with QGenda Support to resolve complex issues and drive proactive technical improvements.
- Monitor product utilization and adoption metrics to identify risks and opportunities for enhancement.
- Lead or contribute to technical business reviews presenting insights and measurable outcomes.
- Deliver training sessions, configuration reviews, and optimization workshops to improve product maturity.
- Partner with Product and Engineering to advocate for customer feature requests.
- Maintain technical documentation and knowledge articles to drive team efficiency.
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