SMB Account Manager
New
A
ArcSiteSaaS / Construction Tech
Denver, Colorado, United States. Grand Rapids, Michigan, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceNegotiationCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 2–4 years of experience in account management, customer success, or inside sales, ideally within a SaaS or technology environment.
- Proven track record of quota-carrying experience, securing revenue through strategic and reactive expansion.
- Experience managing renewals, preventing churn, and managing a renewal pipeline.
- Strong CRM proficiency (HubSpot, Salesforce, or similar) with experience in forecasting and account planning.
- Ability to proactively research accounts for expansion, renewal, usage, or satisfaction opportunities.
- Executive presence with the ability to build credibility with C-level stakeholders.
- Commercial acumen with experience negotiating renewals, expansions, and multi-year agreements.
- Analytical skills to interpret usage and ROI data and translate insights into strategic recommendations.
- Ability to balance multiple priorities while maintaining fast response times and high onboarding velocity.
- Strong negotiation and presentation skills, specifically in handling tier-upgrade objections.
- Background in construction tech, field services, or related trade industries is a plus.
Responsibilities
- Own a portfolio of strategic accounts, driving retention, expansion, and long-term partnership growth.
- Proactively identify, negotiate, and close expansion opportunities while maintaining high Net Revenue Retention (NRR).
- Provide hands-on product guidance and frontline issue resolution to ensure strong adoption and customer experience.
- Build trusted relationships with senior stakeholders and ownership groups to align solutions with business objectives.
- Monitor account health metrics and usage data to anticipate challenges and mitigate cancellation risks.
- Develop and execute structured account plans, monitoring ROI and leading business reviews.
- Identify and execute upsell/cross-sell opportunities and lead value-driven renewals.
- Convert SMB clients from monthly subscription models into annual commitments.
- Maintain data hygiene and forecasting pipelines within HubSpot.
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