- Serve as the primary technical and strategic point of contact for enterprise insurance carrier clients.
- Resolve complex operational, data, and integration issues by working directly with client teams.
- Build and maintain trusted client relationships to manage escalations, issues, and grievances.
- Project manage technical implementations and monitor post-launch system performance.
- Partner with sales and leadership to develop go-to-market and expansion strategies.
- Ensure accountability for contractual commitments by managing Statements of Work (SOWs) and Master Service Agreements (MSAs).
- Advocate for carrier clients internally by summarizing feedback, surfacing issues, and identifying product enhancement opportunities.
Project ManagementAccount ManagementSaaS