MSP Technical Support Specialist
New
H
Hire HangarManaged Services
Mexico - Monterrey, Morocco - Casablanca, Columbia - Bogotá, Columbia - Medellín, Peru - Lima, Brazil - São Paulo, Argentina - Buenos Aires, Panama - Panama City, Brazil - Rio de Janeiro, Morocco - Rabat, 8:00 AM – 5:00 PM ESTContractEntry
Salary800 - 1,000 USD per month
Apply NowOpens the employer's application page
Job Details
Requirements
- Experience in a Managed Services Provider (MSP) environment.
- Basic working knowledge of Windows 10/11 and Microsoft 365.
- Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
- Strong written and verbal communication skills.
- Customer-first mindset.
- Ability to follow processes, take direction, and escalate appropriately.
- Genuine passion for IT and a strong desire to grow within an MSP environment.
Responsibilities
- Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
- Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
- Support remote desktop sessions, basic account management tasks, and simple network troubleshooting under guidance.
- Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system.
- Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
- Assist with user onboarding and offboarding tasks, including device setup and access provisioning.
- Contribute to the internal knowledge base by documenting common fixes and workarounds.
View Full Description & ApplyYou'll be redirected to the employer's site
