MSP Technical Support Specialist
New
H
Hire HangarManaged Services
Argentina, Brazil, Colombia, Mexico, Morocco, Panama, Peru, 8:00 AM – 5:00 PM ESTContractEntry
Salary800 - 1,000 USD per year
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Job Details
- Required Skills
- Technical support
Requirements
- Prior experience working in a Managed Services Provider (MSP) environment.
- Foundational working knowledge of Windows 10/11 and Microsoft 365.
- Understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to follow structured processes and take direction.
- A genuine passion for IT and a desire for professional growth.
- Optional: CompTIA A+ certification.
- Optional: Familiarity with PSA tools (e.g., ConnectWise, Autotask) or RMM platforms.
- Optional: Exposure to Azure Active Directory or Microsoft Intune.
- Requirement: Must complete full application form and submit a video recording as part of the initial interview process.
Responsibilities
- Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
- Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
- Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting.
- Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system.
- Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
- Assist with user onboarding and offboarding tasks, including device setup and access provisioning.
- Contribute to the internal knowledge base by documenting common fixes and workarounds.
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