Sr. Business Operations Analyst - Post Sales
New
S
SamsaraIoT, Physical Operations
This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary91,630 - 138,600 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceTableauBusiness OperationsFinancial analysis
Requirements
- 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.
- Comfort working with large datasets to build models, run analyses, and surface trends.
- Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack.
- Strong written and verbal communication skills.
- Ability to influence stakeholders without direct authority.
- Proactive, adaptable, and comfortable operating with ambiguity in a fast-paced environment.
- Post-sales experience (renewals or customer success) is a plus.
- Experience designing or driving adoption of operational processes is a plus.
Responsibilities
- Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success.
- Extract and reconcile data across Salesforce, financial systems, and customer success platforms.
- Design post-sales processes and drive adherence across the renewals and CS teams.
- Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base.
- Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations.
- Support quarterly/annual reporting on post-sales performance for business reviews and leadership presentations.
- Maintain a working understanding of renewals and CS operating models to identify improvement opportunities.
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