Sr. Business Operations Analyst - Post Sales
New
S
SamsaraIoT, Technology
This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary91,630 - 138,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SQLData AnalysisSalesforceTableauBusiness OperationsFinancial analysis
Requirements
- 2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.
- Comfort working with large datasets to build models, run analyses, and surface trends.
- Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack.
- Strong written and verbal communication, including comfort influencing stakeholders without direct authority.
- Proactive, adaptable, and comfortable operating with ambiguity in a fast-paced environment.
- Post-sales experience (renewals or customer success) is a plus.
- Experience designing or driving adoption of operational processes is a plus.
Responsibilities
- Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success.
- Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis.
- Design post-sales processes and drive adherence across the renewals and CS teams, monitoring compliance and flagging drift.
- Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base to inform retention and growth strategy.
- Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention.
- Support quarterly/annual reporting on post-sales performance for business reviews and leadership presentations.
- Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
