Customer Support Specialist - Czech Speaking
New
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Mercier Consultancy GroupCustomer Support Services
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Czechia. Prague, Prague, Czechia. Slovakia. Bratislava, Bratislava Region, SlovakiaFull-Time
SalaryCompetitive Monthly Salary reflective of your skills and experience.
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Job Details
- Languages
- Native or fluent Czech language proficiency (both spoken and written) is essential for this role. A good working knowledge of English for internal communication purposes.
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Czech language proficiency (both spoken and written) is essential.
- A good working knowledge of English for internal communication purposes.
- Strong interpersonal and communication skills with a genuine passion for helping customers.
- Proficiency with standard computer applications and the ability to learn new software tools quickly.
- A proactive, solution-oriented mindset with the ability to work effectively both independently and as part of a team.
- Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous.
Responsibilities
- Provide high-quality, professional customer support to Czech-speaking clients via phone, email, and live chat channels.
- Identify, investigate, and resolve customer queries, complaints, and service requests in a timely and efficient manner.
- Accurately log all customer interactions and case details into the CRM system in accordance with company procedures.
- Collaborate closely with internal departments to escalate complex issues and ensure full resolution for the customer.
- Maintain up-to-date knowledge of company products, services, and support protocols to deliver informed and accurate assistance.
- Consistently achieve and exceed individual and team KPIs related to customer satisfaction, response times, and quality scores.
- Contribute to a positive, team-oriented work culture within the Customer Support Services environment.
- Participate actively in ongoing training sessions and quality assurance reviews to continuously improve performance standards.
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