Customer Education Program Manager
New
A
AshbyTalent acquisition software
Remote - US; Secondary Locations: Remote - CanadaFull-TimeMiddle
Salary$135,000 - $176,813; Tier 1: SF/NY: US Salary $155,250 – $176,813; Tier 2: US Average: US Salary $135,000 – $153,750
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Job Details
- Required Skills
- Stakeholder management
Requirements
- Strong ability to learn complex products quickly and build credibility through exploration and documentation.
- Experience teaching complex concepts, systems, or products via live sessions or writing.
- Strong writing skills with the ability to distill complicated information into clear, useful content.
- Comfortable recording voiceovers for customer-facing learning assets.
- Proven capability to own projects end-to-end from problem framing through build and launch.
- Experience collaborating with subject matter experts to extract information efficiently.
- Good judgment regarding content scope, depth, and optimization for speed vs. detail.
- Comfortable multitasking and managing several projects concurrently.
Responsibilities
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
- Define the goal and shape of each learning asset, gather input, design the approach, and build it.
- Refresh and improve existing Academy content to align with current product workflows.
- Translate complex product workflows into clear, practical, outcome-oriented education.
- Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities.
- Contribute to systems, standards, and workflows that help Customer Education scale.
- Explore adjacent formats like lighter-weight tutorials and in-app guidance.
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