Customer Support Specialist
T
The Global Talent Co.Fitness
South Africa - JHB, Kenya, Morocco, South Africa - CPT, Nigeria, early mornings, evenings, and/or weekendsPart-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Written communicationCustomer support
Requirements
- Excellent written English proficiency.
- Genuine empathy and strong people instincts.
- Ability to read tone well and respond with warmth to various inquiries.
- Good judgment and comfort making sensible decisions independently.
- Reliability and a strong sense of ownership.
- Ability to work a flexible schedule including early mornings, evenings, and weekends.
Responsibilities
- Manage member inquiries related to bookings, account questions, and refunds via chat, WhatsApp, and email.
- Provide support to on-site trainers with urgent requests.
- Communicate exclusively through written channels (no phone calls).
- Represent the brand's warm and down-to-earth tone in every interaction.
- Maintain high levels of empathy and respond helpfully to member concerns.
View Full Description & ApplyYou'll be redirected to the employer's site
