Customer Support Coach
New
C
CloudbedsHospitality Technology
Belgium; Greece; Morocco; Portugal; South Africa; SwitzerlandFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, and native or fluent in Spanish, Portuguese, French, or German
- Experience
- 1+ years of hands-on, front-of-house hospitality operations experience; or more than 2 years of proven experience in the area
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort (e.g., Front Desk, Night Auditor, Guest Services, Revenue Manager).
- Native or fluent proficiency in English.
- Native or fluent proficiency in Spanish, Portuguese, French, or German.
- Excellent communication skills and positive attitude.
- Excellent problem-solving skills and emotional intelligence.
- Demonstrated learning agility.
- Computer and system proficiency.
- Reliable, high-quality internet/wifi connection.
- Previous experience in customer service is considered a plus.
- Compatible graduation course or 2+ years of relevant experience.
Responsibilities
- Assist and support existing hotel property customers daily in the use of software.
- Resolve customer inquiries via phone, email, chat, or other support media.
- Troubleshoot and conduct outbound calls for escalated customer issues.
- Foster strong customer relationships to drive loyalty, retention, and software adoption.
- Gather and relay customer feedback and requirements for future software releases.
- Create training materials and update support resources while staying current on system updates.
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