Implementation Specialist
L
Lone WolfReal Estate Technology
United States (Remote)Full-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 1-3 years
- Required Skills
- Project ManagementData AnalysisRESTful APIsPresentation skillsTroubleshooting
Requirements
- A degree in Advertising, Accounting, Business or a related field
- 1-3 years of experience in client services, training, or consulting
- Exceptional project planning skills and ability to multi-task
- Proven track record in providing in-house and remote training
- Proven ability to meet and exceed service standards and KPIs
- Demonstrated ability to successfully and independently manage multiple projects and resolve issues
- Excellent written and verbal communication skills
- Excellent presentation skills
- Outstanding client relationship skills
- Experience working with Product and QA to troubleshoot, test and improve products
- Prior experience with agency systems or related software/applications preferred
Responsibilities
- Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite
- Provide product training, pre-sales and post-sales application related activities and escalated application support
- Perform thorough needs assessments and requirements gathering activities
- Provide regular internal and external status updates highlighting accomplishments and risks
- Work directly with key client leads to provide expertise around software configuration
- Consult agencies on best practices using Lone Wolf software
- Collaborate with the Business Solutions Consultant team to support feature adoption
- Provide guidance around data extracts for third-party API utilization
- Track project work to ensure completion on-time and within budget
- Participate in internal UAT activities as required
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