- Onboard new clients by communicating the platform's value proposition and functionality.
- Manage multiple simultaneous implementation projects with varying timelines and stakeholders.
- Build relationships with community stakeholders and identify internal product advocates.
- Lead in-person and remote staff training for groups and individuals with diverse technical comfort levels.
- Coordinate the physical distribution, setup, and functional testing of hardware devices.
- Support technical teams in infrastructure setup and quality assurance testing.
- Provide ongoing troubleshooting and support for clients and end-users.
- Test new software features prior to community rollouts.