Client Implementation Specialist
New
S
SageHealthTech
Across the continental USFull-TimeMiddle
Salary$90,000 and $110,000
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Job Details
- Required Skills
- Project ManagementTrainingTroubleshootingCustomer support
Requirements
- Willingness and ability to travel an average of 15 days per month within the continental US.
- Available for Monday–Friday travel schedule.
- Highly organized with demonstrated project management skills for concurrent projects.
- Ability to work autonomously as a self-starter with minimal oversight.
- Strong interpersonal skills to build trust and manage diverse stakeholders.
- Experience in training and presenting to audiences with mixed technical backgrounds.
- Effective verbal and written communication skills.
- Technical aptitude to troubleshoot consumer electronics and software issues.
- Resourceful problem-solving ability with patience and strong follow-through.
- Bachelor's degree or equivalent professional experience.
- Prior customer support experience in a tech environment (preferred).
- Experience in Healthcare and/or HealthTech (preferred).
Responsibilities
- Onboard new clients by communicating the platform's value proposition and functionality.
- Manage multiple simultaneous implementation projects with varying timelines and stakeholders.
- Build relationships with community stakeholders and identify internal product advocates.
- Lead in-person and remote staff training for groups and individuals with diverse technical comfort levels.
- Coordinate the physical distribution, setup, and functional testing of hardware devices.
- Support technical teams in infrastructure setup and quality assurance testing.
- Provide ongoing troubleshooting and support for clients and end-users.
- Test new software features prior to community rollouts.
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