Member Services Agent I
New
V
VidaHealthcare
United StatesFull-TimeEntry
Salary21 USD per hour
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Job Details
- Experience
- 2-3 years
- Required Skills
- Problem SolvingCustomer serviceActive listeningCRM
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
- Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening abilities.
- Proficiency in using CRM and ticketing systems.
- Ability to work efficiently in a fast-paced, member-focused environment.
- Strong Wi-Fi connectivity required for remote environment.
Responsibilities
- Conduct outbound outreach to members to explain program benefits using motivational interviewing techniques.
- Manage inbound calls to perform assessments, answer service questions, and assist with program enrollment.
- Provide exceptional customer support by identifying member needs and promoting relevant program offerings.
- Document all member interactions accurately in the Member Services system according to HIPAA regulations.
- Resolve member concerns proactively and escalate complex issues when necessary.
- Meet or exceed established inbound and outbound Key Performance Indicators (KPIs).
- Support ad-hoc team projects including training updates, quality monitoring, and process improvements.
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