Channel Account Manager
P
Patch My PCIT Security / SaaS
United KingdomFull-TimeMiddle
Salary£35,000 - £50,000 a year
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Job Details
- Experience
- 3+ years
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
- Experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
- Demonstrated ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
- Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals.
- Proven ability to manage a high-volume portfolio and prioritize competing demands.
- Ability to collaborate across Sales, Customer Engineering, Marketing, and Operations.
- Strong organizational skills and attention to detail.
- Nice-to-have: Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning.
- Nice-to-have: Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing.
- Nice-to-have: Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.
Responsibilities
- Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
- Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
- Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
- Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
- Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
- Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.
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