Senior Product Designer - Benefits Servicing
New
H
HumanaHealthcare
While this is a remote positionFull-TimeSenior
Salary$86,300 - $118,700 per year
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Job Details
- Experience
- 5+ years
- Required Skills
- FigmaProduct designPrototyping
Requirements
- Bachelor’s degree in Human-Computer Interaction or a related field, or equivalent practical experience.
- 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes.
- Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries.
- Strong expertise in user-centered design, interaction design, information architecture, and visual design.
- Proficiency with modern design and prototyping tools, including Figma.
- Solid understanding of user research methodologies and the ability to translate insights into effective design solutions.
- Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders.
- Strong communication, presentation, storytelling, and stakeholder management skills.
- Ability to balance strategic thinking with hands-on design execution.
- Demonstrated success using design to improve business and customer outcomes.
- Must have dedicated work space lacking ongoing interruptions to protect member PHI/HIPAA information.
- Must maintain internet download speed of 25 Mbps and upload speed of 10 Mbps.
Responsibilities
- Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives.
- Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs.
- Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences.
- Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts.
- Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences.
- Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey.
- Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams.
- Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization.
- Support and contribute to design systems, pattern libraries, and scalable design standards.
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