Senior Data Analyst - Customer Care Operations
New
G
Golden Pet BrandsPet Care
Remote (United States)Full-TimeSenior
Salary$100,000-$125,000, plus bonus potential
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Job Details
- Experience
- 5+ years of experience in data analysis, statistical modeling, and data visualization
- Required Skills
- PythonSQLData MiningMicrosoft Power BITableauMicrosoft ExcelRNLPGenerative AI
Requirements
- Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or related quantitative field.
- 5+ years of experience in data analysis, statistical modeling, and data visualization.
- Proficiency in SQL, Python, or R for data manipulation.
- Strong experience with data visualization tools such as Tableau or Power BI.
- Advanced Microsoft Excel skills and Google Workspace proficiency.
- Familiarity with NLP, text mining, or speech analytics tools.
- Experience leveraging LLMs and Generative AI for data processing and code generation.
- Strong attention to detail and ability to ensure data integrity.
- Demonstrated ability to identify operational bottlenecks and propose AI or automation solutions.
- Ability to manage multiple projects and priorities with minimal supervision.
Responsibilities
- Analyze large datasets from multiple sources to identify trends, patterns, and correlations.
- Develop and implement predictive models to forecast trends and business outcomes.
- Design and maintain dashboards, reports, and visualizations using Tableau or Power BI.
- Collaborate with Workforce Management, Quality Assurance, and Training teams to provide data-driven solutions.
- Develop business case models to assess the ROI of potential initiatives.
- Present findings and insights to the executive team for high-level decision-making.
- Document methodology and standardize reporting processes for auditability.
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