Director of Account Management Mass Market
V
Verra MobilityTransportation Technology
Arizona_RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of experience in mass market account management, enterprise sales, or commercial leadership
- Required Skills
- Cross-functional Team LeadershipStakeholder managementSaaSAccount ManagementRelationship management
Requirements
- 10+ years of experience in mass market account management, enterprise sales, or commercial leadership
- Proven success managing large, complex, multi-year customer relationships
- Experience navigating complex matrix, cross-functional organizations
- Strong ability to build and maintain C-suite and SVP-level relationships
- Excellent negotiation, leadership, and communication skills
- Must pass an NLETS background check
- Enterprise sales experience in mobility, transportation technology, government services, or related fields highly preferred
- Background in technology, SaaS, or regulated industries preferred
Responsibilities
- Serve as the primary executive point of accountability for assigned mass market accounts
- Translate mass market objectives into actionable initiatives addressing short-term wins and long-term positioning
- Manage and mentor account managers and client support specialists
- Own renewals, pricing strategy, and commercial negotiations
- Develop multi-year account plans covering revenue growth, risk mitigation, and product adoption
- Collaborate across Product, Engineering, Sales, and Operations to craft solution proposals
- Represent customer needs internally to influence product prioritization and investment
- Lead executive-level issue resolution for high-stakes risks
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