Alignment Engineer
I
Intelligent Technical SolutionsInformation Technology
International, 8:00 AM to 5:00 PM PSTFull-TimeMiddle
SalaryPay rate starts at $8.44/hour
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Job Details
- Languages
- Excellent command of the English language both spoken and written
- Experience
- 3 years plus
- Required Skills
- DocumentationTechnical support
Requirements
- 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
- Tertiary qualifications in Computer Science/Information Technology, or equivalent.
- Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
- Experience with web and internet technologies.
- Home office with Windows 11 (Intel i5/i7 8th gen+ or AMD Ryzen 5/7 2000+) or macOS 12+.
- Minimum 8GB RAM, stable 5 Mbps internet, quality noise-canceling headset, smartphone with Microsoft Authenticator, HD webcam, and 2nd monitor.
- Excellent command of the English language both spoken and written.
- Able to work full time 40 hours per week (8:00 AM to 5:00 PM PST).
- Pass online behavior and cognitive assessments.
- Preferably at least two of: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Responsibilities
- Perform Remote Standards and Alignment Reviews.
- Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
- Develop and maintain technical knowledge of assigned Clients’ environments.
- Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
- Identify Client technical risk and collaborate with internal teams appropriately.
- Contribute to the maintenance of the ITS Standards Library.
- Proactively maintain and improve Clients’ infrastructure remotely.
- Maintain strong client relationships.
- Assist in the training, mentoring and development of staff.
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