Technical Support Engineer- Quickcharge
New
T
Transact+CBORDHigher Education Technology
Albany, NY Office or Fully remote within the USFull-TimeMiddle
Salary50,000 - 55,000 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- SQLRESTful APIsLinuxTroubleshootingTechnical support
Requirements
- 2-4 years of technical support or software troubleshooting experience.
- Practical experience in Information Technology, Engineering, or a related technical field.
- Experience with SQL databases and basic query writing.
- Familiarity with Windows and/or Linux server environments.
- Understanding of web technologies including HTTP/HTTPS, APIs, and web browsers.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Comfortable troubleshooting via phone, email, ticketing, and chat.
- Customer service orientation with patience and empathy.
- Demonstrated ability to manage multiple cases simultaneously.
Responsibilities
- Receive and record incident information using established tools and procedures.
- Conduct analysis, gather logs and screenshots, and resolve moderately complex customer issues.
- Troubleshoot technical problems using Wireshark, Windows Server tools, SQL database analysis, HTTP/HTTPS, APIs, and IIS.
- Handle customer questions and concerns with professionalism and speed.
- Establish case priorities and communicate effectively with clients to meet deadlines.
- Contribute to the team knowledge base to improve support effectiveness.
- Communicate customer feedback to product teams to support long-term improvements.
- Act as the primary contact for assigned client accounts.
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