Solutions Engineer
New
N
NatterboxTelephony, AI, SaaS
United StatesFull-TimeMiddle
SalaryCompetitive base salary
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Job Details
- Experience
- 2+ years
- Required Skills
- Artificial IntelligenceSalesforceDocumentation
Requirements
- 2+ years of experience in a role where you've provided complex product demonstrations
- Experience working within the Salesforce ecosystem
- Experience supporting the sale and positioning of technical products and services
- Experience completing tenders / RFIs / RFPs
- Experience using AI tools day-to-day for research, writing, coding, or workflow automation
- Exceptional communication and presentation skills
- Ability to work with multiple Account Executives and prioritise time
- Strong organisational skills and ability to take full technical ownership of opportunities
- Strong documentation skills with the ability to break down complex technical detail for any audience
- Good problem-solving and solution design skills
- Practical, working understanding of how modern AI (LLMs, AI Agents) work
Responsibilities
- Build strong relationships with stakeholders to grow confidence and trust within a sales cycle
- Deliver best-in-class, personalised demonstrations showcasing the full product offering, including our Voice AI Agents, and the value they bring
- Work collaboratively with Salesforce and other partners to design detailed solutions to customer problems
- Comfortably challenge prospects with best practices and industry knowledge to build trust and be regarded as an expert
- Professionally document the solution agreed in a formal SoW (Scope of Work)
- When required, run POCs (Proof of Concepts) and deliver the Natterbox solution to a customer in a controlled way, leading to value realisation and purchase
- Champion new product releases, especially AI features, and provide expert knowledge to internal teams
- Use AI tools (for example LLM assistants, prompt-based workflows, and internal AI agents) to speed up your own solution design, documentation, and demo-building
- Stay close to developments in AI and conversational AI more broadly, and bring genuinely new ideas back into how we sell and demo the platform
- Work with the wider Solution Engineering team to suggest, discuss and execute initiatives and new ways of working
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