Senior Solutions Engineer (Enterprise CX & NPS)
New
C
CustomerGaugeB2B SaaS
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 10+ years of experience in technical presales, with additional account management or customer success responsibility.
- Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs.
- Proven track record in VoC program design and implementation.
- Experience leading complex technical sales cycles at the enterprise level, including solution architecture and integration design.
- Ability to manage strategic accounts post-close, including renewals and contract negotiations.
- Strong executive presence with the ability to lead both technical deep-dives and C-suite business reviews.
- Exceptional communication and presentation skills.
- Bachelor’s degree required.
- Familiarity with Salesforce or similar CRM.
- Ability to travel occasionally to customer sites across North America and to Amsterdam HQ.
Responsibilities
- Bring NPS and CX domain expertise into conversations to connect platform capabilities to business outcomes.
- Own the technical side of sales cycles, including discovery, solution architecture, and proof-of-concept engagements.
- Partner with sales teams to shape and accelerate deals while positioning CustomerGauge as the preferred solution.
- Translate business and technical requirements into robust solution designs, including integration architecture and data flows.
- Respond to RFPs and security questionnaires, and lead technical deep-dives with IT and operational stakeholders.
- Transition closed accounts into long-term managed relationships, handling renewals, upsells, and expansions.
- Serve as a trusted advisor for strategic accounts, building executive relationships and running business reviews.
- Identify and mitigate churn risks while surfacing customer feedback to influence product roadmap priorities.
View Full Description & ApplyYou'll be redirected to the employer's site
