- Mentor and develop team members at all levels through coaching and direct feedback.
- Serve as the subject matter expert on hardware, software, and deployment systems.
- Develop and improve standard operating procedures for deployment and support operations.
- Act as a conduit between the team and cross-functional partners including Product and Engineering.
- Surface recurring technical issues and drive resolution.
- Travel up to 25% of the time to support new location launches and customer requirements.
Technical support