Renewals Specialist
New
J
JobgetherTechnology, Telecommunications
Remote work opportunity from IndiaFull-TimeMiddle
Salary600,000 - 800,000 INR per year
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Job Details
- Experience
- Minimum three years of experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeAnalytical SkillsCRM
Requirements
- Bachelor’s degree or equivalent combination of education and professional experience.
- Minimum three years of experience in a communications, business, customer operations, sales support, or related environment.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to manage deadlines and competing priorities.
- Ability to work independently while maintaining accuracy and focus throughout projects.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent attention to detail when reviewing contracts, pricing, and customer information.
- Proficiency with Microsoft Office Suite, especially Excel, Word, and Outlook.
- Experience working with CRM platforms and opportunity management tools.
- Strong technology knowledge and comfort working with business systems.
- Ability to quickly learn new processes, tools, and technical concepts.
- Experience with Avaya services or related telecommunications solutions is preferred.
Responsibilities
- Manage medium and large customer renewals from initial identification through final renewal decisions.
- Maintain renewal opportunities in CRM systems, ensuring accurate status updates, documentation, pricing, costs, and margin information.
- Monitor opportunity pipelines to meet service-level agreements, quality standards, and renewal deadlines.
- Review account details, contracts, and records to prepare accurate asset lists and renewal documentation.
- Collaborate with sales teams, customers, technical teams, and solution specialists to validate contract information.
- Obtain renewal pricing based on negotiated agreements, partner discounts, and customer requirements.
- Prepare renewal proposals, contracts, statements of work, and service documentation.
- Support account teams with customer requests, contract modifications, and renewal-related updates.
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