Technical Account Manager
New
S
SamsaraInternet of Things
This is a remote position open to candidates based in Mexico.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- PythonSalesforceJiraTableauCustomer SuccessZendesk
Requirements
- 7+ years experience in a technical, customer-facing role such as TAM, solutions consulting, or customer success.
- Exceptional technical literacy to troubleshoot complex hardware, software, and API integrations.
- Strong English written and verbal communication skills.
- Bachelor’s degree in Management Information Systems, Computer Science, or equivalent relevant professional experience.
- Demonstrated ability to build trusted, long-term relationships and take a data-informed approach to customer needs.
- Team-oriented mindset with the ability to thrive in a fast-paced environment.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment preferred.
- Proven experience leveraging AI tools and methodologies.
- Familiarity with Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills are an asset.
Responsibilities
- Drive value realization by aligning technical solutions with customer business objectives.
- Manage a portfolio of accounts, creating success plans and proactively mitigating risk.
- Master the Samsara platform including APIs, hardware, and software to provide technical guidance.
- Perform consultative problem solving and own technical ticket resolution.
- Lead customer meetings ranging from technical deep dives to quarterly business reviews.
- Partner with Sales, Support, and Product teams to advocate for customer needs.
- Contribute to the internal knowledge base and assist in onboarding new team members.
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