Enterprise Account Manager
New
A
AtticusSaaS, Document Fact-Checking
Remote within Australia, or in-office/hybrid in Melbourne, AustraliaFull-TimeMiddle
SalaryAUD 135000 - 155000 / year (OTE)
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Job Details
- Experience
- 4+ years
- Required Skills
- Problem SolvingStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 4+ years of account management, customer experience (CX), or sales experience.
- Experience working in a SaaS company or consultancy.
- Creative and flexible mindset with the ability to tackle unknown problems.
- Strong communication skills, with an ability to build relationships via remote channels (Slack, Zoom) and in person.
- Conscientious, thorough approach to work with a focus on sustainable, long-term outcomes.
- Demonstrated bias toward action and taking initiative.
- Outcome-focused with the ability to navigate roadblocks effectively.
Responsibilities
- Successfully onboard customer teams and co-develop case studies post-completion.
- Identify opportunities to provide more value and devise expansion plans for best-fit customers.
- Establish relationships with key stakeholders such as company secretaries, investor relations managers, and sustainability leads.
- Collaborate with the product team to ensure corporate customers are equipped to use new feature releases.
- Map out new stakeholders within customer organizations to broaden platform adoption.
- Support the product team by identifying appropriate users for feature development interviews.
- Conduct feature walk-throughs for customer contacts to deepen their understanding of the platform.
- Review customer usage and feature adoption in preparation for renewal discussions.
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