Tier 1 Technical Account Manager
A
Anavah TalentEnterprise SaaS, IoT
Metro Manila, Philippines. Davao City, Davao (Region XI), Philippines. Ilocos Region, Philippines. Calabarzon, Philippines. Cagayan De Oro, Northern Mindanao (Region X), Philippines. Cebu City, Central Visayas (Region VII), Philippines, U.S. Eastern Time (EST) - Monday-Friday 3:30 AM EDT to 12:30 PM EDTContractMiddle
Salary7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Exceptional English proficiency (C2 level preferred)
- Experience
- 3+ years of experience in a customer-facing support role
- Required Skills
- Customer SuccessSaaSGoogle SheetsTechnical support
Requirements
- 3+ years of experience in a customer-facing support role (IT helpdesk, hardware support, or IoT support).
- 1 year of experience working with a technology startup (ideally U.S.- or Australia-based).
- Proficiency with the Windows operating system and remote desktop software.
- Experience installing and setting up hardware such as printers and cameras.
- Exceptional English proficiency (C2 level preferred).
- Bachelor's degree or higher.
- Ability to work in a fast-paced, dynamic environment.
- Highly organized and detail-oriented with a customer-first mindset.
- Familiarity with Intercom, Pylon, and Google Sheets is preferred.
Responsibilities
- Respond to customer inquiries via Intercom, Pylon, and email with professional, empathetic communication.
- Leverage AI-powered support tools and knowledge bases to improve customer experience.
- Develop deep expertise in the firm's software product, use cases, and efficiency outcomes.
- Configure and integrate customer hardware, including IP cameras, scales, and printers.
- Verify customer experience and coordinate with engineering and implementation teams to resolve issues.
- Flag recurring issues and assist in implementing process improvements for service delivery.
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