Renewals Account Manager
New
C
CrowdStrikeCybersecurity SaaS
Remote, JPNFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecuritySalesforceMicrosoft ExcelSaaSAccount Management
Requirements
- 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success.
- Bachelor's degree or relevant equivalent experience.
- Proficient with MS Excel, including advanced formulas and pivot tables.
- Experience with Salesforce.com and Salesforce CPQ (SteelBrick).
- Experience with SFDC report building and opportunity/contract management.
- Strong ability to manage forecasts and balance multiple priorities.
- Exceptional communication skills for email, presentations, and conference calls.
- Familiarity with AI technologies to enhance workflows and efficiency.
- Relevant industry experience in High Tech, SaaS, or Cybersecurity preferred.
- Experience managing Clari forecasts preferred.
Responsibilities
- Validate ACV categories and account ARR accuracy in Salesforce with Finance and Deal Desk.
- Research customer license purchase and renewal history to provide data-backed recommendations.
- Gather requirements for renewal, expansion, and upsell opportunities.
- Serve as a resource for pricing, packaging, and proposal development.
- Calculate and validate complex quoting scenarios including co-terms and module upgrades.
- Deliver validated renewal quotes to partners and customers 90-120 days in advance.
- Provide high-touch service and coordinate support escalations.
- Identify churn risks and trigger actions with account teams to protect ARR.
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