Client Services Representative
New
C
CrewBloomCustomer Success
Philippines. IndiaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- SalesforceMicrosoft OfficeGoogle WorkspaceCustomer support
Requirements
- High school diploma or equivalent
- 1–2 years of experience in a client services or customer support role within a call center environment
- Strong verbal and written English communication skills
- Excellent customer service and problem-solving skills
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Proficiency with Google Workspace (G Suite) and Microsoft Office applications
- Ability to work independently and collaboratively
- Strong internet research skills
- Typing speed of at least 45 WPM
- Experience using Salesforce is preferred
- Background screening industry experience is preferred
Responsibilities
- Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner
- Respond to client inquiries and resolve issues while meeting team response and resolution time goals
- Educate clients on background screening services, required documentation, and the adverse action process
- Assist clients with creating user accounts, processing orders, and navigating the background screening platform
- Train new clients on the billing process and system functionality
- Collaborate with internal departments to obtain necessary information and documentation required to complete searches
- Build and maintain positive relationships with clients by delivering timely and accurate support
- Perform other administrative and client service duties as assigned
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