Client Communications Specialist
New
S
Schwarzman Animal Medical CenterVeterinary Medicine
REMOTE, but we are only hiring from the following states for this position: New Jersey, Connecticut, Florida, Maryland, Georgia, Illinois, MassachusettsFull-TimeMiddle
Salary19 - 24 USD per hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- Minimum 1-2 years of veterinary medical office experience
- Proficiency in Microsoft Office and Outlook
- Experience with Cornerstone EMR system
- Experience with Alcatel-Lucent Phone system
- Speed typing skills of 40+ wpm
- Ability to provide consistent and exceptional customer service
- Knowledge of medical terminology is preferred
- Articulate, dependable, hardworking, and compassionate
- Proven experience in a detail-oriented environment
Responsibilities
- Schedule appointments for various Specialty Services using the Cornerstone system
- Triage urgent calls efficiently and effectively
- Process referral calls from outside veterinarians and clients
- Answer phones and direct calls appropriately
- Respond to internal and external clients in a respectful, friendly, and thorough manner
- Provide clients with status updates and patient information
- Maintain a detailed-oriented approach while multitasking in a fast-paced environment
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