Client Experience Specialist

New

JobgetherTechnology, VAR IT

Remote work opportunity within the United States.Full-TimeMiddle

Salary22.6 - 28.36 USD per hour

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Job Details

High school diploma or equivalent.
4+ years of relevant professional experience in client support, sales operations, or customer service.
Experience working within the VAR IT industry.
Intermediate Microsoft Office skills, specifically Excel for spreadsheet creation and analysis.
Advanced Microsoft Outlook skills, including managing shared mailboxes.
Experience entering and maintaining data within CRM or ERP systems.
Understanding of customer purchasing processes and business sales cycles.
Ability to provide accurate service-level commitments and delivery information.
Strong organizational skills and ability to prioritize tasks and meet deadlines.
Excellent written and verbal communication skills.
Attention to detail and ability to learn new systems quickly.

Process complex client orders, quotes, and administrative tasks while following established procedures.
Respond promptly to customer requests related to order tracking, pricing, delivery timelines, and account information.
Monitor open order reports, research status, and provide accurate updates and custom reporting.
Coordinate with sales teams and internal departments to address customer needs and resolve complex requests.
Prepare quotes for recurring products within required timelines and support accounts with established pricing.
Maintain accurate order information within internal systems for team collaboration.
Communicate proactively with clients regarding confirmations, delivery dates, and product updates.
Support return merchandise processes including customer guidance and documentation.

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