Application Support Engineer
O
OcrolusFintech AI
Remote - IND, 24*7 rotational shiftsFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- AWSPythonSQLGitJavaJiraGitHub
Requirements
- Graduation in IT, Computer Science, or any Engineering discipline.
- 4+ years of hands-on experience in Software/Application support roles.
- Hands-on skills with SQL Queries, Tables, Joins, etc.
- Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
- Excellent debugging skills and strong problem-solving skills.
- Experience with Version Control Systems like Git and GitHub.
- Must have experience with Incident management and ticketing tools like JIRA.
- Willingness to work in 24*7 rotational shifts.
- Excellent client-facing skills along with excellent written and verbal communication skills in English.
- Good to have prior experience working with cloud infrastructure like AWS.
Responsibilities
- Troubleshoot production issues affecting our operations with a sense of urgency.
- Provide solutions to client reported issues for various projects.
- Understand the application flows and processes.
- Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
- Conduct root cause analysis (RCA) when needed.
- Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
- SLA adherence for keeping applications running in a highly available environment.
- Collaborate as a team player to drive tickets to resolution.
View Full Description & ApplyYou'll be redirected to the employer's site
