Group Product Manager, Member Coverage & Support Platform
New
O
OscarHealth Insurance
This is a remote position, open to candidates who reside in: Boston, MA.Full-TimeManager
Salary$180,504.00 - $236,911.50 per year.
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Job Details
- Experience
- 7+ years of product management experience. 2+ years of people management experience.
- Required Skills
- Data AnalysisPeople ManagementProduct ManagementRESTful APIs
Requirements
- 7+ years of product management experience.
- 2+ years of people management experience.
- Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations.
- Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
- Strong communication skills, including the ability to translate technical complexity into clear business and product strategy.
- Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success.
Responsibilities
- Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms.
- Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs.
- Manage, mentor, and develop a team of product managers
- Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability.
- Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately.
- Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality.
- Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases.
- Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders.
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