Senior Customer Reliability Engineer
New
S
SysdigCloud Security
Flexible - ItalyFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Experience
- 5+ years
- Required Skills
- AWSPythonBashElasticSearchGCPKubernetesAzureCassandraPostgresLinux
Requirements
- 5+ years of experience as a senior technical support or escalation resource in enterprise environments.
- Experience in container management, cloud management, or cloud security.
- Master-level experience with Kubernetes and Linux.
- Proficiency in one or more scripting languages (Bash, Shell, Python).
- Knowledge of public cloud providers such as AWS, Azure, or GCP.
- Experience in application integration.
- Hands-on experience with PaaS tools or cloud management software.
- Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
- Experience using or integrating with Systems Management technologies.
- Fluent in English and French.
Responsibilities
- Provide senior-level technical knowledge on complex customer issues.
- Foster relationships with development engineering to track escalations, bugs, and feature requests.
- Develop technical troubleshooting sessions, trainings, and guides for the internal CRE team.
- Develop, review, and maintain the internal collection of knowledge base articles.
- Triage and document bugs and enhancement requests through reproduction.
- Work with the Escalation Management team on high-touch accounts.
- Participate in on-call rotation.
View Full Description & ApplyYou'll be redirected to the employer's site
