Technical Account Manager

New

WingBusiness Operations

Philippines, 9:00 AM – 5:00 PM (Overlapping with US Central Time)Full-Time

SalaryStarting at PHP 77,000 – Up to PHP 85,000

Apply NowOpens the employer's application page

Job Details

Languages: Strong verbal and written English communication skills
Required Skills: SQLMicrosoft ExcelAnalytical SkillsProblem SolvingCustomer serviceHubSpotAccount Management

Strong analytical skills with experience using Microsoft Excel and other Microsoft Office applications.
Excellent customer service and account management skills.
Strong verbal and written English communication skills.
High attention to detail and ability to identify issues proactively.
Ability to work independently with minimal supervision after training.
Strong problem-solving and critical thinking skills.
Adaptable and comfortable working in a fast-paced environment.
Experience with HubSpot (advantage).
SQL experience (plus).
Hardware: USB Headset with Noise Cancellation, Working Webcam, Computer (min 1.8 GHz, 4GB RAM).
Internet: Main connection (min 25 Mbps), Backup connection (min 10 Mbps).

Accurately onboard clients into the company platform.
Monitor assigned client accounts and optimize account performance through budget, bid, segmentation, and ROI improvements.
Prepare and conduct regular client trend and performance reviews.
Resolve technical, product, and account-related issues in a timely manner.
Document all client interactions and account activities accurately in HubSpot.
Recommend product improvements and appropriate solutions based on client needs.
Collaborate with internal teams to improve client retention and overall account performance.
Analyze account performance data to identify opportunities for optimization and growth.
Proactively identify potential account risks and recommend solutions before issues arise.
Support customer retention, revenue growth, and upsell initiatives.

View Full Description & ApplyYou'll be redirected to the employer's site