Patient Financial Recovery Specialist
New
F
firstsourcHealthcare Administration
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementData entry
Requirements
- High School Diploma or equivalent required.
- Previous experience with providing customer service and work within a call center environment preferred.
- Previous experience with the medical billing process preferred.
- Proficiency in effective communication with patients, colleagues, and management.
- Ability to maintain a courteous and professional demeanor.
- Self-discipline to stay focused and productive with minimal supervision.
- Strong PC operations skills.
- Capacity to type at a rate of 30-40 words per minute.
- Ability to prioritize multiple tasks through time management and organizational abilities.
- Ensure a confidential and well-organized remote work area.
Responsibilities
- Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system.
- Aid patients in managing their accounts, which includes arranging payment options for outstanding balances.
- Process credit card payments efficiently over the phone.
- Identify and gather updated insurance information.
- Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies.
- Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns.
- Seamlessly navigate multiple patient account systems and payment platforms.
- Maintain precise and current information in account notes within the relevant systems.
- Consistently achieve designated collection and productivity objectives as assigned by management.
- Uphold strict confidentiality when handling account information.
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