Bilingual Customer Care Advocate I
New
H
Healthcare Management AdministratorsHealthcare Administration
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.), Must be available for shifts between 6:45 a.m. and 6:15 p.m.Full-TimeEntry
Salary$24/hr - $26/hr
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Job Details
- Languages
- Bilingual (Spanish/English)
- Experience
- 1-3+ years of experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- 1-3+ years of experience providing service in a call center environment or provider's office, preferably in healthcare.
- High school diploma or equivalent.
- Knowledge of medical, vision, and dental terminology preferred.
- Knowledge of customer service ethics, principles, and procedures.
- Strong verbal and written communication skills and analytical abilities.
- Extensive keyboarding skills, including the ability to talk and document simultaneously.
- Attention to detail and accuracy.
- Ability to work independently and in a team environment.
- Basic proficiency in Microsoft Office (Word, Excel, Instant Messaging, and Outlook).
- Ability to multitask while maintaining conversation flow and typing 40+ WPM.
- Bilingual (Spanish/English) skills are a plus.
- Must be available for shifts between 6:45 a.m. and 6:15 p.m.
Responsibilities
- Serve Members, Providers, Brokers and Clients by quoting accurate Eligibility, Benefit, and Claim Status via call and written communication.
- Advocate for callers by working with internal and external stakeholders to report, resolve, and prevent recurring inquiries.
- Follow-up with callers timely to ensure customer satisfaction.
- Listen for understanding to competently address questions on an array of topics.
- Maintain a personable, courteous, and professional demeanor at all times.
- Strive for first call resolution by taking ownership of the customer experience.
- Perform multiple tasks and navigate multiple systems to investigate and respond to customer needs.
- Document phone conversations quickly, noting key themes and resolutions.
- Proactively raise recurring issues or questions with management.
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