Post Sales Ops Specialist
New
C
CloudbedsHospitality Software
Location: PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceProject CoordinationAccount ManagementCRM
Requirements
- Proficiency with Salesforce and DealHub for data logging and CRM management.
- Strong ability to own post-sale handoff processes and onboarding readiness.
- Experience in managing retention queues and performing save motions.
- Excellent written communication skills for customer-friendly emails and updates.
- Ability to diagnose root issues and align expectations with customers.
- Skilled in coordinating internal cross-functional resources to remove blockers.
- Capable of proposing process improvements based on customer feedback and data.
Responsibilities
- Verify closed-won details and ensure required prerequisites are completed for onboarding.
- Trigger outreach and coordinate scheduling for onboarding kickoffs.
- Run structured outreach and follow-ups to ensure customers reach first value.
- Triage downgrade/cancel requests and execute structured save motions.
- Recommend concessions within policy guidelines to protect ARR.
- Maintain CRM hygiene in Salesforce and DealHub by logging activities and key decisions.
- Coordinate with internal teams including Sales, Onboarding, and Support to escalate issues.
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