Sr. Technical Consultant
New
C
CongaSaaS, Commercial Operations
Remote United States, 7am MT to 6pm MTFull-TimeSenior
Salary$76,080 — $121,730 USD
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Job Details
- Experience
- 4+ years
- Required Skills
- SQLJavaSalesforce.NETDebuggingSaaSTechnical support
Requirements
- 4+ years of technical support experience in SaaS.
- Proven experience in troubleshooting and resolving complex technical issues.
- Advanced knowledge in troubleshooting and debugging with SQL, Java, .NET, or Salesforce.
- Hands-on experience with advanced SQL scripting and Salesforce (SFDC) automation workflows.
- Experience with reviewing code, analyzing logs, and identifying technical solutions.
- Demonstrated ability to perform root cause analysis.
- Excellent communication and interpersonal skills.
- Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience.
- Ability to work rotational weekend and holiday shifts.
Responsibilities
- Provide timely, professional, and empathetic support to customers, acting as a trusted advisor.
- Analyze, evaluate, and resolve technical issues related to Conga’s products to meet SLAs.
- Engage directly with customers to understand challenges and provide updates.
- Perform in-depth debugging, including code and log review, to identify root causes.
- Collaborate with development and product teams to escalate and resolve bugs and feature requests.
- Document technical solutions and contribute to the internal and customer-facing knowledge base.
- Serve as a subject matter expert for Revenue and Contract Management solutions.
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