IT Service Operations Analyst
V
Virtual Staff 365Entertainment Animation
Philippines, Australian Eastern Standard Time business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- PythonJiraJQLGroovyChange ManagementConfluence
Requirements
- Proven experience standing up a CMDB from scratch including process design and tool configuration
- Strong expertise in Jira, Confluence, and Jira Service Management (JSM Assets)
- Deep understanding of ITIL configuration management principles, CI types, relationships, and governance
- Demonstrated experience configuring Change and Incident management workflows in JSM
- Proficiency with data import and reconciliation methods such as CSV import, API-based discovery, and JQL
- Excellent written and verbal communication skills with the ability to translate high-level vision into technical execution
- ITIL Foundation Certification (Nice-to-Have)
- Scripting knowledge in Groovy or Python for process automation (Nice-to-Have)
- Experience with automated discovery tools feeding directly into Jira Assets (Nice-to-Have)
Responsibilities
- Design and configure the CMDB (Assets) schema in Jira Service Management including object types, attributes, and relationships
- Populate initial Configuration Item (CI) data using various import and reconciliation methods
- Establish repeatable processes and governance models to maintain data accuracy over time
- Document CMDB structures and operational processes for ongoing use by the broader IT team
- Build out and configure Change and Incident management workflows within Jira Service Management
- Integrate Change and Incident processes directly with the CMDB schema
- Collaborate closely with internal IT, Pipeline, and Rendering teams to align system structures
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