Customer Support Specialist
New
O
Outsourced StaffFreight and Logistics
Philippines, 8:30am – 5:30pm Monday to Friday AESTFull-TimeMiddle
Salary₱26,000 - ₱40,000 a month
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- Microsoft OfficeCommunication SkillsGoogle WorkspaceData entryCustomer support
Requirements
- Minimum 2 years of customer service experience in a BPO or inbound call center.
- Strong verbal and written English communication skills.
- Proficiency with Microsoft Office and Google Workspace.
- Strong data entry skills.
- Ability to follow structured systems and procedures.
- Strong multi-tasking and time management skills.
- Ability to work independently with limited supervision.
- Prior experience in a freight forwarding company is an advantage.
- Must maintain a dedicated home office environment.
- Requirement for dual monitors, Core i5 or Ryzen 5 processor, 8GB RAM, backup internet, and backup power.
Responsibilities
- Take inbound calls and make outbound calls to customers and suppliers daily.
- Complete freight quotations and booking requests.
- Respond to customer emails, Skype, and Slack messages.
- Process incoming inquiries using established FAQs, systems, and procedures.
- Perform overnight shipment track and trace updates and maintain daily reports in Google Sheets.
- Monitor multiple email and messaging channels simultaneously to address support requests.
- Own and resolve customer issues independently.
- Proactively communicate inquiry progress to customers.
- Support team members during high-volume periods.
- Escalate complex requests to the team leader.
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